By 2025, 100% of documents and results of administrative procedures will be digitized

The renewal of the implementation of the one-stop-shop, the inter-agency one-stop-shop mechanism in handling administrative procedures will not depend on administrative boundaries. Photo: T.Binh

The overall objective of the Action Plan is to implement the tasks assigned by the Prime Minister in the Scheme to renew the implementation of the one-stop, inter-agency one-stop-shop mechanism in handling administrative procedures. Regardless of administrative boundaries, associated with digitization and using the results of digitization of documents, and results of administrative procedure settlement to improve service quality, increase labor  productivity, and contribute to the formation of digital citizens and digital enterprises in building the digital government, digital economy and digital society.

According to the Action Plan, the goal in 2021 of the Ministry of Finance is to connect the electronic single-window information system of the Ministry of Finance with the national database systems on population and business registration, identification, and reduction and simplification of documents of citizens and businesses in handling administrative procedures at the One-Stop Department.

Completing the digitization of the remaining valid administrative procedure results must reach at least 40% to ensure the connection and sharing of data in the settlement of administrative procedures in the electronic environment.

Linking the digitization of documents results of administrative procedures with receiving and processing administrative procedures at the One-Stop Department to create a basis for  creating clean, sufficient, and accurate data.

By 2023 - 2025, the set goals include complete connection and sharing of data from the remaining National Databases, specialized databases with the National Public Service Portal, the Ministry of Finance's electronic one-stop information system serves to reduce and simplify the documents of citizens and businesses in handling administrative procedures at the One-Stop Department.

Increase the rate of digitization, digital signature, and electronic storage of documents, results of administrative procedures that have been successfully resolved each year by 20% until 100%, to ensure the connection and sharing of data in the settlement of administrative procedures in the electronic environment.

Up to 80% of people and businesses, when carrying out administrative procedures, do not have to re-submit accepted information and documents when successfully performing administrative procedures as previously, but state agencies competent to handle administrative procedures are managing information and documents have been connected and shared by state agencies.

The percentage of people performing public services online and carrying out administrative procedures in the electronic environment is at least 50% of the total number of documents received; at least 80% or  more of administrative procedure-handling records are internally circulated between agencies with handling competence, or  by related agencies by electronic means; 100% of administrative records that have been successfully resolved are digitized, stored and reused.

Increase average labor  productivity in handling administrative procedures by promoting the application of information technology, socializing some jobs to guide, receive, and handle administrative procedures. Reducing the waiting time of people and businesses to an average of 15 minutes and one transactions; time to receive and process dossiers is at least 30 minutes per application by 2025.

Electronic the monitoring and evaluation of the results of receipt and settlement of administrative procedures as a basis for  evaluating the results of completing tasks of agencies, units, officials, and civil servants openly, transparently, and effectively. The level of satisfaction of organizations and individuals with the quality of public service provision will reach at least 95% by 2025.